Infrastructure Engineer

Location: Central London
Salary: Competitive
Type: Full-time

Reports to: Group Head of Service Delivery & Infrastructure
Wimbledon, Covent Garden, Hemel Hempstead
37.5 hrs/week

Who are we?
The Theo Paphitis Retail Group (TPRG) is passionate about retail and comprises four fantastic and varied brands; Ryman, Robert Dyas, Boux Avenue and London Graphic Centre. TPRG is a private group of businesses owned by its Chairman, Theo Paphitis, one of the UK's most high profile business leaders and entrepreneurs. This is a fantastic opportunity to be part of Theo Paphitis Retail Group!

What's the role? 

Provide effective project delivery and management of the technical infrastructure within TPRG at both Central and Retail level operation whilst promoting a positive image of the IT department

What you'll be doing:
  • Technical administration, configuration and planning of operational systems, including Operating Systems, Active Directory, Gmail, GSuite, EPoS & Laptop/Desktop OS Builds, Patching, Backups, File & Print environments and associated security systems
  • Deliver effective solution designs and manage / support their implementation (for relevant areas of responsibility)
  • Design/input/support delivery of an infrastructure to ensure compliance with relevant bodies
  • Ensure effective service delivery through close working with the IT Service Desk to manage escalations from 2/3rd line and to directly support the business as required 
  • Complete operational tasks such as data management, incident logging, reporting, systems monitoring, systems testing, disaster recovery and general management of backups, alerting and scripting of manual tasks
  • Document and visually detail systems configuration currently in place and new systems as they become available
  • Notable involvement in the deployment of the groups major infrastructure projects maintaining a hands on approach from design to final testing stages and handover
  • Working closely with other departments/organisations and collaborating with other IT staff 

Core Responsibilities
  1. Hands on building of physical and virtual servers from bare metal to fully patched levels
  2. Using imaging technologies such as WDS, Ghost and Windows bare metal technologies 
  3. Installation of hardware devices such as network switches, wireless devices, printers, routers, firewalls 
  4. Support of Citrix & Windows Server (Active Directory) and Exchange environment’s 
Networking requirements ranging from VOiP, VLAN’s, basic sub netting, routing, one to one NAT, TCP/IP and SNMP configuration 
  1. Management and troubleshooting of mobiles devices 
  2. Policy based configuration using domain based and local GPO’s 
  1. Assist in ensuring that the infrastructure integrity is managed effectively through confirming that (but not limited to) virus protection, access security, backups and disaster recovery are all in place.   
  1. Act as day-to-day liaison between CT and the relevant suppliers to ensure they have all relevant information to provide support 
  2. Facilitate the order process by placing orders as and when required and liaising with suppliers to technically qualify the orders prior to order placement
Service Delivery
  1. Working closely with the IT service desk in call escalation and resolution 
  2. Management of calls from initial logging of incidents through to management of their call queue
  3. Supporting the service desk and working with users directly as and when required 
  1. Feed into the Service Delivery plans and strategy in conjunction with the Service Delivery Manager
  2. Ensuring all work relevant adheres to this strategy
Project Management
  1. Delivery of small scale projects independently or through Service Desk Team 
  2. Support delivery of large scale projects being undertaken within CT 
  3. Follow a standard, structured approach to Project Management where appropriate
  4.  Conduct hand over of solutions into the support area by documenting and training the service desk as required 
  1. Develop and maintain effective relationships with individuals and teams across CT 
  2. Author technical documents to aid the service desk in their support offering 
  3. Liaise with users of all levels and within the department 
  4. Attend internal and external business meetings
  1. Effectively manage their time and plan their project work to ensure projects are delivered in a timely fashion, always prioritising support on a business impact level and fully supporting the team as and when required 

Essential Skills / Knowledge 

  • Excellent problem solving and analytical skills
  • Excellent customer facing skills
  • Excellent time management skills
  • Capable of dealing with and working under pressure
  • Delivery positive results through timely solutions
  • Self-motivated to work alone and with the team, organise own and team tasks
  • Working business knowledge of retail systems
  • Strong interest in IT issues and retail systems
  • Solid knowledge of Microsoft applications
  • ITIL / HDI

  • Windows 2008r2/2012/2016 Server Support
    • Windows 7 & 10 Desktop Management and Support 
  • Active Directory (8/12) administration including Group Policies
    • Google Suite inc Drives
  • Google Gmail
  • Office 2010/16
  • VMWare / Hyper-V Server Management
  • VoIP hosted platforms / IVR within Contact Centres
  • Windows Terminal Services / Citrix Desktop
  • PCI-DSS Compliance (cross channel)

Technical (Ideal)
  • SAN and iSCSI 
  • Microsoft Sharepoint
  • VB Scripting 
Closing Date