Joined Robert Dyas in 2005
Describe your career to date including why you joined Robert Dyas:
I have been in retail since leaving College and worked in various DIY chains. During this time, I worked in different locations throughout the country and took part in many projects such as the initial EPOS installation, store refits and store closures. I joined Robert Dyas for two reasons - one, I wanted to move into field management and two, and most importantly, the values of the business.
What does a typical day in your role involve?
There really is no such thing as a “typical day” for me and that’s the great part of my role, everyday brings fresh and interesting challenges On average I visit 2 - 3 stores a day and work with the teams in each store to deliver the best offer to our customers, ensuring operational standards are first class. The key skill that I use as part of every day is communication, sharing best practice, coaching and developing the teams, and agreeing goals for the short, medium and long term.
What’s the best thing about working for Robert Dyas?
Customers really do come first.
If you could compare yourself to a Robert Dyas product, what would you be and why?
Telephone - As with the Telephone my job is to communicate. I am the communication link that the business uses to ensure our objectives are met and delivered and vice versa I am the communication link back to head office that ensures we are meeting the expectations of our customers and teams.